Privacy and Policy
UKCS is committed to protecting the privacy of your information in accordance with the principles set out in the Data Protection Acts (DPA) of 1994 and 1998. This policy explains how we use personal information we collect about you when you use our websites or get in contact with us.
The purpose of this policy is to ensure customer information is treated in accordance with the Data Protection Act.
The scope of this policy extends to all UKCS Staff, temporary employees and contractors, and any agents of UKCS.
Non-compliance with this policy could have a significant effect on the efficient operation of UKCS and may result in financial loss and an inability to provide necessary services to our customers.
What Information Do We Collect
We collect information about you when you register with us, place an order for our products or services, sign up to one of our newsletters, or sign up for our events. We also collect information when you complete our surveys or send us enquiries. This may cover anything from your contact details such as name and address, job title, email address, telephone numbers, information about your business such as type and industry sector, to services and products purchased. We do not store any personal banking or credit card details.
We also collect information about your use of our websites and how you arrived at our website in the first place. This can include what links or adverts of ours you viewed or clicked on to reach us, or any search terms you have used. We can also see which pages of our websites you have viewed and for how long. All this information helps tell us what content is popular with our customers so we can improve our services and products.
How Will We Use The Information We Hold About You?
We collect information about you to provide you with access to our services, process your order, manage your account, facilitate provision of our services to you, assist in training or consultancy processes, support quality monitoring and help to determine how our services can be improved, and to keep you informed of the latest services available to you that we think may be of interest or relevance to you. We may also use this information to decide what content you are interested in, to measure the success of our marketing campaigns, and to better understand our customers. From time to time, we may also contact you for market research purposes. We may also use the information to customise or tailor our websites, products and services according to your interests.
Will We Pass This Information On To Other Companies?
We do use third parties to process your information on our behalf, to ensure that we can fulfil all our obligations to you. We only work with companies that prioritise the protection of personal data and pass the strict organisational and technical security standards that we set. The only other times we will pass your details to anyone else would be if we have to do so for fraud or other legal purposes. We will not sell or lease your personal information to third parties unless we have your permission or are required by law to do so.
How Do We Keep Your Information Secure?
We take the security of your information very seriously and we use multiple layers of firewalls to ensure that user data is kept as secure as possible, specialist devices to detect and prevent intrusion attempts, and encryption systems to ensure data is scrambled while being transmitted from system to system. We employ equally rigorous physical security policies to prevent physical access to our data centres. We perform regular system patching and employ an independent security company to perform penetration tests (authorised attempts to try to hack our systems to show any risks) annually and when we bring new systems online. We ensure that third parties employ the same rigour when handling data, ensuring that they apply security far in excess of regulatory requirements.
How Long Will We Keep Information?
We will only keep information about you for as long as we need to. We make sure that any companies that process your data on our behalf do the same. We have an internal retention policy with varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering member account queries. After a retention period has elapsed, the data is deleted.
You have the right to ask for a copy of the information held by us in our records in return for which we will charge a small fee. You also have the right to require us to correct any inaccuracies in your information. We respect your right to privacy. If you tell us that you do not wish to have your information used in the ways we have specified, we will respect your wishes. If you would like a copy of some or all of the personal information we hold about you, email us at firstname.lastname@example.org, call us on 01604 670998 or write to us at: UK Computer Supplies Limited, 27 Charter Gate, Quarry Park Close, Northampton, NN3 6QB.
If any user is found to have breached this policy, they may be subject to UKCS’s disciplinary procedure. If a criminal offence is considered to have been committed further action may be taken to assist in the prosecution of the offender(s). If you do not understand the implications of this policy or how it may apply to you, seek advice from your manager